Refund & cancellation policy

Last updated: 1 November 2026

Buyers

Refunds are handled by the seller. Your payment goes directly to the seller, so only the seller can refund it. Use the "Message seller" link on your order page.
Paid after an item sold out? The order is marked "Refund due" for the seller, who must return your money.
Cancel before paying: tap "Cancel" in the WhatsApp chat, or simply don't pay – the hold ends on its own and nothing is charged.
Gateway payments (when the seller uses Cashfree or Razorpay) are refunded by the seller through that gateway, usually back to the original payment method.

If a monthly plan fee applies to your shop, it is billed per month as shown on your Khatakhat plan page.
You can stop using Khatakhat at any time by contacting us; no new invoices are created after that.
Fees already paid for a month are not refunded unless we agree otherwise in writing.